Toxmetics Terms & Conditions

Effective date: 1 October 2026

Website: toxmetics.com

Contact: elizaveta@toxmetics.com

1. Introductory provisions

These Terms and Conditions govern contractual relationships relating to professional services provided under the Toxmetics brand.

The service provider is:

Jelizaveta Andrejevna Jermakova, OSVČ

Vysočanská 237/101

Praha 9 – Střížkov, 190 00

Czech Republic

IČO: 24342203

Email: elizaveta@toxmetics.com

The Provider may use the name Elizaveta Ermakova and the Toxmetics brand in professional and public communication.

Toxmetics services are intended for entrepreneurs and legal entities.

By entering into a contract, the Client confirms that the service is ordered in connection with its business or other professional activity and that the Client is not acting as a consumer.

If a Client wishes to order a service outside the scope of its business activity, it must notify the Provider before the contract is concluded.

A specific quotation, order, contract or other individually agreed written arrangement between the Provider and the Client takes precedence over these Terms and Conditions in the event of a conflict.

2. Scope of services

Toxmetics provides professional services particularly in the following areas:

· cosmetic product safety assessment,

· cosmetic legislation,

· review of formulation, INCI, labels and claims,

· regulatory documentation,

· Good Manufacturing Practice and cosmetic manufacturing,

· chemical legislation and chemical mixtures,

· product classification and labelling,

· documentation related to UFI, PCN and other regulatory requirements,

· packaging and related regulatory requirements,

· project management and regulatory support,

· professional consultations,

· training and education.

The exact scope of each assignment is defined in an individual quotation, order or other written agreement.

Services or activities that are not expressly included in the agreed scope are not part of the assignment and may be priced separately.

3. Conclusion of the contract

A contract may be concluded in particular by:

· written acceptance of a quotation by the Client,

· confirmation of an order by the Provider,

· signing a separate contract,

· payment of an agreed deposit or price,

· or another unambiguous written confirmation that the Client requests the work to begin.

For the purposes of these Terms, written communication also includes email communication.

The Provider is not obliged to accept every enquiry or order.

4. Price and scope of the assignment

The price may be determined as:

· a fixed amount,

· an hourly rate,

· according to the current price list,

· or an individual quotation.

The price applies only to the scope of work stated in the quotation or otherwise agreed with the Client.

If additional work becomes necessary during the project, particularly due to a product change, new information, incomplete documentation, a change in the brief or a request for additional output variants, this is considered work outside the original scope.

Such work may be charged separately at the current hourly rate or based on a new quotation.

The Provider is not obliged to start work outside the original scope without agreement with the Client.

5. Documentation provided by the Client

The Client is responsible for ensuring that all information and documents provided to the Provider are complete, correct, current and relate to the specific product being assessed.

The Provider may rely in particular on:

· information supplied by the Client,

· manufacturer or supplier documentation,

· raw material specifications,

· Safety Data Sheets,

· analytical and laboratory results,

· formulations,

· information about the manufacturing process,

· information about packaging and intended use of the product.

The Provider is not obliged to independently verify the authenticity or accuracy of documentation supplied by the Client unless such verification has been expressly agreed as part of the service.

If a professional output is based on incorrect, incomplete, outdated or withheld information supplied by the Client or a third party, the Provider is not liable for consequences resulting from those incorrect materials where the inaccuracy could not reasonably have been identified while exercising appropriate professional care.

6. Deadlines

The stated processing period starts only once the Provider has received all documentation necessary to begin the work and any agreed deposit.

Estimated deadlines stated before complete documentation is supplied are indicative only.

If the Client supplies documentation late, in stages or incompletely, or changes the brief during the project, the Provider may adjust the completion date accordingly.

The same applies where the Client’s response or approval is required for the project to continue.

7. Paused and inactive projects

If the Client fails to provide required documentation, feedback or other information needed to continue the project, the Provider may temporarily suspend work.

If the project remains inactive for more than 30 days because the Client has not provided the required response, the Provider may administratively close the project and invoice the work completed to date.

Any subsequent restart of the project is subject to the Provider’s current capacity and a new completion date may be set.

If the documentation, legislation or scope of work has changed since the original brief, the price may also be adjusted.

8. Product changes after completion

A professional output applies exclusively to the product, formulation, packaging, intended use, claims, target market and other circumstances that were assessed.

The Client is responsible for notifying the Provider of any subsequent change that may affect the original conclusions.

Such changes may include in particular:

· a change in formulation,

· a change in ingredient concentration,

· a change in supplier or raw material specification,

· a change in intended use,

· a change in target group,

· a change in packaging,

· a change in claims,

· a change in manufacturing process,

· a change in target market.

The Provider is not responsible for the continued applicability of the original professional output after a change that the Provider has not assessed.

Updating documentation following such a change constitutes a new or additional service.

9. Regulatory changes

Professional services are provided according to legislation, professional knowledge and information available at the time the work is carried out.

If legislation, harmonised rules, interpretative documents, substance classification or other regulatory requirements change after completion of an assignment, the Provider is not automatically obliged to update the completed output free of charge.

An update may be provided as a separate paid service.

10. Outcome of regulatory assessment

The Provider delivers professional services with appropriate professional care and on the basis of information available at the time of assessment.

A regulatory consultation or professional opinion does not constitute a decision by a competent administrative or supervisory authority.

The Provider therefore cannot guarantee the future position of a public authority, laboratory, certification body or other independent third party.

The Provider likewise does not guarantee the commercial success of a product or its acceptance by customers or distributors.

11. Outputs and Client review

After receiving an output, the Client is responsible for checking in particular the accuracy of information relating to its company, product, product variants and other factual information originating from the Client.

Any comments should be communicated without undue delay.

Changes required due to an error on the Provider’s side will be corrected free of charge to a reasonable extent.

Changes arising from new documentation, changed Client requirements, product changes or expansion of the original scope may be charged as additional work.

12. Payments

Invoices are issued electronically.

The due date is stated on the relevant invoice.

The Provider may require:

· full payment before work begins,

· a deposit,

· interim invoicing,

· or payment after completion of the service.

If the Client is late with payment, the Provider may suspend all work and withhold further outputs until all due amounts have been paid in full.

In the event of late payment, the Provider is entitled to statutory default interest and any other claims available under applicable law.

13. Suspension of services

The Provider may suspend services in particular where:

· the Client is late with payment,

· the Client fails to provide necessary cooperation,

· the Client has not supplied required documents,

· there are reasonable doubts about the accuracy of supplied materials,

· continuing the service could conflict with the Provider’s legal or professional obligations.

The period of suspension is not included in the originally estimated completion period.

14. Termination by the Client

The Client may request termination of an assignment before completion.

In such a case, the Client must pay:

· all work performed up to the date of termination,

· costs already incurred,

· third-party services ordered for the assignment,

· and other project-related costs approved in advance.

Where a deposit has been agreed for the assignment, the Provider may set off its due claims against that deposit.

15. External specialists

The Provider may use external experts, collaborators or subcontractors when appropriate to the nature of the project.

Unless agreed otherwise, the Provider remains the Client’s contractual partner where such persons are involved.

If the Provider merely introduces the Client to an independent specialist and the Client subsequently enters into a contract directly with that specialist, this constitutes a separate contractual relationship to which Toxmetics is not a party.

16. Intellectual property

Outputs created specifically for the Client may be used by the Client, once the price has been paid in full, for the purpose for which they were created.

This does not automatically transfer ownership of or rights to Toxmetics’ general know-how, internal methodologies, templates, databases, working procedures or other tools used to create the output.

Without prior written consent, materials created by Toxmetics may not in particular be:

· resold,

· provided to third parties as the Client’s own professional service,

· published as educational material,

· reproduced for commercial distribution.

This does not affect the Client’s right to use final documentation for its product and regulatory purposes.

17. Confidentiality

The Provider maintains appropriate confidentiality regarding non-public commercial, technical and product information supplied by the Client in connection with an assignment.

This obligation does not apply to information that:

· is publicly available,

· was demonstrably known to the Provider beforehand,

· was lawfully obtained from a third party,

· or must be disclosed due to a legal obligation.

The Provider may disclose confidential information to collaborators involved in the assignment to the extent necessary for its performance.

18. Liability

The Provider is responsible for proper provision of the agreed service with appropriate professional care.

To the extent permitted by applicable law, the Provider is not liable in particular for:

· indirect or consequential loss,

· loss of profit,

· loss of business opportunity,

· loss caused by incorrect or incomplete documentation supplied by the Client,

· use of an output for a product or purpose other than that for which it was created,

· product changes made after completion of the assessment,

· acts of independent third parties,

· subsequent changes in legal or regulatory requirements.

To the extent permitted by applicable law, the Provider’s total liability for loss arising in connection with a specific assignment is limited to the amount actually paid by the Client to the Provider for the service directly connected with the loss.

This limitation does not apply where liability cannot be excluded or limited in advance under applicable law.

19. Duty to mitigate loss

If the Client becomes aware of circumstances that may cause or increase loss, it must notify the Provider without undue delay and take reasonable steps to limit the consequences.

The Provider is not liable for the portion of loss that the Client could reasonably have prevented from arising or increasing.

20. Document retention

The Client is responsible for storing and archiving final outputs and documents received from the Provider.

The Provider is not obliged to guarantee unlimited storage of working or final files beyond obligations imposed by applicable law or an individual agreement.

21. Force majeure

The Provider is not liable for delay caused by an extraordinary, unforeseeable and unavoidable obstacle arising independently of the Provider’s will.

If such circumstances affect the estimated completion date, the Client will be informed of the change as soon as reasonably possible.

22. Personal data protection

Processing of personal data is governed by the separate Privacy Policy available on the Website.

23. Governing law and dispute resolution

Contractual relationships are governed by the laws of the Czech Republic.

The parties will first attempt to resolve any dispute by mutual agreement.

If a dispute cannot be resolved by agreement, it will be heard by the competent court in the Czech Republic.

Where permitted by applicable law, the parties agree on the local jurisdiction of the court corresponding to the Provider’s registered place of business.

24. Changes to the Terms and Conditions

The version of these Terms and Conditions effective when the contract is concluded applies to the relevant assignment unless otherwise agreed with the Client.

Publication of a new version of these Terms and Conditions does not by itself amend an already concluded contract.

25. Final provisions

If any provision of these Terms and Conditions is found to be invalid or ineffective, this does not affect the validity of the remaining provisions.

These Terms and Conditions are available at toxmetics.com.

Contact: elizaveta@toxmetics.com